The consumer reclaim specialists

Am I eligible to make a claim?

If you have taken out a loan or credit card within the last 10 years there is a high likelihood that you were sold PPI with the loan. Even if the loan has finished, been repaid or cancelled you may still be eligible for a refund of your insurance premiums.
Contact us so we can establish if you are eligible for a refund.


How much compensation can I expect?
The circumstances of each case vary, therefore so does the amount of compensation. In most cases we would endeavour to obtain a full refund of your PPI premiums plus interest. In more complicated cases there are various other factors which could affect how your compensation is calculated. Contact us for an estimate of your reclaim.


What will happen to my PPI policy if my claim is won?
If your complaint is successful, you will receive a full refund of all the PPI premiums which you have paid throughout the loan term and the policy will be cancelled. You will no longer have to make payments towards your Payment Protection Insurance. Your future loan payments will therefore be reduced. You should be aware, however, that if your complaint is successful it may be appropriate for you to seek alternative cover. (It is almost certain that alternative cover will be both cheaper and more likely to pay out than your cancelled PPI policy).


How much will it cost?
Russell & Young charge an all inclusive fee of 19% of any compensation paid. This is a no win no fee arrangement. If the claim is unsuccessful, no fee is due.

What will happen when I instruct you to deal with my complaint?
Once you have signed and returned our Terms of Engagement and Letter of Authority documentation you have a 14 day 'cooling off' period in which you can cancel the agreement. However we will contact your provider as soon as we receive the Terms of Engagement and Letter of Authority in order to avoid any time constraints that may be applied. We will then:

  • Write to your PPI provider detailing your complaint and requesting copies of any documentation they have.

  • Act as an intermediary between you and your PPI provider, including responding and managing all correspondence relating to your claim.

  • Once a decision has been reached, we ensure that any compensation offered has been correctly calculated.

  • We consider any rejection of your complaint alongside the evidence provided by your PPI provider to determine whether or not their rejection is justified. If we believe that the rejection is unjust we will appeal against their decision directly stating our reasons for doing so.

  • If no agreement is reached, we take your complaint to the Financial Ombudsman Service. There is no extra charge for doing so. If we believe rejection is justified we will inform you of the outcome promptly and there will be no fee. If you wish to pursue your claim further you still have the option of referring your claim to the Financial Ombudsman independently.



Will I have to go to court?
No. If the claim goes to court we will act on your behalf.
However, most cases are settled before going to court
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How long will my claim take?
The average is around 8 - 12 weeks. However, this is dependent on the complexity of your case. It can take anything from a couple of weeks to several months. However long the claims dispute is we will keep you fully informed throughout.

Will this action affect my credit rating?
No. You are claiming a refund of monies which is rightfully yours. Your credit rating will not be affected.

Will the bank close my account?
NO. Especially as most UK high street banks have (reluctantly) accepted that PPI was widely mis-sold. We have never known an account to be closed following a successful claim.
We would advise you to keep up all payments during the claims process to prevent any adverse effect on your claim.


What if I am unhappy with the service provided?
We hope you are happy with the services we provide. If you are, please tell us, as that makes us happy too! In the unlikely event you do have reason for complaint, please do not hesitate to contact us at complaints@russellyoung.co.uk. For full details of our complaints procedure please click here.


Can I claim independently?
Yes you can. And if you feel able to deal with the paperwork and form filling, we would encourage you to do so. However we must warn you that the paperwork can be daunting and it can be difficult for a layman to judge if the bank’s offer is fair and reasonable. If you do decide to DIY, our advice to you would be to keep going and don’t give up!

Are you a regulated company?
Yes. We are regulated by the Ministry of Justice who monitor us to ensure we do not breach their code of conduct. We are also registered with the Information Commissioner's Office (I.C.O.) to ensure compliance with the Data Protection Act 1998. This ensures we will keep your details completely confidential. Unlike many financial reclaim companies we never pass your details on to 3rd parties without your express written permission.
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Any other questions?
Feel free to email us on claims@russellyoung.co.uk. We commit to answering all emails within 24 hours, and reply to over 90% in less than 6 hours. If you prefer, we can also ring you back, which we commit to do within 6 hours (with the proviso that we will never disturb anyone between the hours of 9.00pm and 9.00 am!). Click here to request a callback.